Where do you deliver to?
Currently we only deliver to UK addresses through our website but if you’re in a sunnier part of the world you can buy our products via one of our international stockists or through Etsy.com and notonthehighstreet.com. We will be introducing an international delivery service soon, watch this space. All standard delivery options are sent via a non tacked Royal Mail first class service.
How much is delivery?
That depends entirely on what you need, for example teeny tiny cards carry a 95p delivery charge but lampshades cost more. You can rest assured you are getting value for your hard earned money however, the most you will have to pay for delivery on any order you place with us is £3.00. We will be introducing an express, next day delivery option soon and this will be more expensive but might get you out of a pickle.
How quickly do you dispatch orders?
We have eyes permanently fixed on our new order notifications, which means as soon as you place your order we’ll know about it. We usually dispatch orders every Monday, Wednesday and Friday but during peak trading periods we dispatch every day. If it’s a standard stock item we will dispatch on these days following your order being placed but if it’s something made to order, such as a lampshade or cushion or if it’s personalised it may take a little longer. We will ensure your order leaves us in good time but we will of course let you know of any delays as soon as possible, pinky promise. You will also receive an email from us to let you know your order is on its way to you so you might want to clear a little space on that mug tree for some new eye candy.
What happens if my order doesn’t arrive or there’s something damaged?
We take great care to ensure all the good stuff we make is in perfect condition before it gets packed for a customer. We also take great care when it comes to the protective packaging we use, we never scrimp and the things we use have been tested and used over a long period of time to ensure we’re not missing anything obvious. Sometimes however, things happen beyond our control; sometimes parcels can take a significant knock or two during transit and what turns up isn’t quite what you would expect. In the unlikely event that this happens with your order we will do everything within our power to put things right. Emailing us using firstname.lastname@example.org or calling us directly on 01434 381281 is the best way to get help if you need us, the same goes if your order hasn’t turned up when you have expected it to.
Do you get involved with custom orders?
Sometimes yes we do, it really depends what you need. It’s best to send us an email with your requirements of if you’d like to hear our dulcet tones please do pick up the phone and we can have a chat. We do get involved with weddings and corporate requirements, again just get in touch and we’ll be happy to hear from you.
What if I would like to return an item?
As mentioned previously, we take great care to ensure our products are of the highest possible quality to make sure that when you open your package you have a stupidly broad grin on your face. Sometimes however, we do understand that it might not be exactly what you had in mind and you might need to return something. That’s entirely fine and if this is the case we just need you to follow these simple steps. Please contact us within 14 days of receiving your order, sooner if possible and just let us know the reason why you would like to return it. If the item is damaged please send us a few snapshots of the damage and the original packaging. If you have simply changed your mind that’s fine too, follow the same steps as above. If possible, when you return something to us please use the original packaging and ensure it’s packed really well. We ask this so the item arrives back with us in perfect condition. You have a total of 28 days to get the return back to us (including the 14 days to let us know about it). Please be aware, if it is a simple change of heart and the product is not faulty then we will cover the original postage cost but not the return postage costs. If a refund is required we will action this within a few days of receiving the returned item and then it may take a little while for the banking system to process it. If you need to chat through any of this for further clarification please do call us on 01434 381281.
We have a shop; do you have a wholesale pricelist?
Oh we can do better than that, we actually have a whole separate website, dedicated to our stockists www.breadandjamwholesale.com. When you find your way to our website you will need to create an account with us and then we will respond within 24 hours (usually immediately). Once we’ve had a little look at where you are and what your needs are we can approve your account. Once your account has been approved you can then see our entire range and the wholesale prices, you can even place your order online and we’ll take care of it. You can see where we currently stock our goodies right here.